DELIVERY TO SITE - (IMPORTANT) We only offer delivery to your Fort Wilderness campsite. We do not deliver to any other campgrounds at this time. We are a "Disney Featured Provider” and will be able to work with the cast members to receive your site number and get you set up by 3:00 P.M.

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Once you arrive, we will meet you and show you how everything works and where everything is located, as well as sign paperwork for insurance.

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We will return at 9:30 A.M. on your check-out day. There will be a late charge of $125 if you have not vacated the site by 10:00 A.M. This is due to us needing to be completely off of your site by 11:00 A.M., per the rules made by Fort Wilderness and their checkout time.

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CANCELLATION POLICY - If the need to cancel your booking with us arises, we do not issue refunds when a payment is already applied to an upcoming rental. If you do not purchase the trip insurance, we will apply a credit to your account for a future camper rental that will not expire. If you decide to cancel your reservation within 30 days of the start of your vacation, your deposit will not be credited to your account with us. If you have paid in full and cancel within 30 days of the start of your vacation, there will be a 25% loss of credit on file with us. If we have to cancel your reservation due to nonpayment of your balance, your deposit is nonrefundable or cannot be credited to your account with us. We strongly recommend you purchase the trip insurance.

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DATE MODIFICATION - You may make changes to your dates or bookings 1 time after booking with us for no fee. If you need to make another change after you have already made 1 change to your booking or dates, we will charge a $50 revision fee due immediately.

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MAINTENANCE - When we arrive to pick up the camper, we will check for any damages due to negligence or carelessness. Renters are responsible for keeping up with maintenance and can be held responsible for damage due to negligence and carelessness. Any damages are the renters' responsibility and will be charged/deducted accordingly.

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Only RV toilet paper can be used. We supply you with what we would believe is enough for your vacation, but if you happen to run out, please use only RV toilet paper. If we find clogs or damage due to using household toilet paper, or anything else, it is your responsibility, and you will be charged accordingly.

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Please run the awning in when not in use, when you leave the campground or go to sleep, and especially in heavy rain, when it storms, or gets windy. Any awning damage is your responsibility.

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Do not run the slide outs in, under any circumstance.

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Do not remove the water hose from the camper. If there is a water issue, turn the water off at the main water spigot and contact us.

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We don't require laundering of any linens or towels unless they have been heavily soiled. To avoid bacteria spreading and difficult to eliminate smells or stains, please wash any heavily soiled linens in a basic detergent (no bleach) at a comfort station. Unwashed soiled linens will result in either a cleaning fee or a replacement fee deducted from your security deposit, depending on the overall condition of the soiled linens.

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No using tape for any decorations, as this will cause damage/peeling to the surface it is applied to. Tacks may be used if wanting to hang decorations. 

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STAY OFF OF THE ROOF! IF THERE ARE ANY ISSUES, CONTACT US IMMEDIATELY!

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BEFORE LEAVING THE CAMPER ON DEPARTURE DAY - The camper should be returned clean. We do not charge you cleaning fees, so we do require you to clean the camper the best you are able to. Please remove all trash before you leave and empty the refrigerator. Wash any dishes you have used; no dirty dishes/utensils put back into cabinets and drawers. No putting dirty towels back in linen closet; dirty towels should be put in the shower before leaving. If the camper is left dirty there will be a cleaning fee charged/deducted at a minimum of $100, depending on how dirty the camper is left.

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SECURITY/DAMAGE DEPOSIT - 2 days before you are set to arrive to the campground, there will be a security deposit authorization on your credit card during your rental period (deposit varies for each camper, please see your reservation to verify the amount). Once we check over the camper after you check out and find no damage, the authorization will be released within 7 business days. The authorization will show the deposit as pending in your account, unless we charge it for damage. If damages exceed the security deposit, we will send you an itemized list and charge for the excess damage. *Consider purchasing the Interior Damage Protection coverage.

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PREP/MAINTENANCE FEE - There will be a $100 prep/maintenance/sanitization fee that will cover all preparation, maintenance, and sanitary disinfecting that is required for each rental period. This fee ensures you have clean linens, clean towels, propane, and that it is sanitized for a healthy stay. **This is not a cleaning fee or maid service fee**

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PET POLICY - Unless pre-approved by us, there are no pets allowed in any of the campers, even if the camper is pet friendly. The only approved pet is the pet that is listed on your booking by us with a pet fee. If we discover there have been pets present in a camper that is not pet friendly, or is not approved, you will forfeit your full security deposit, plus we will charge for any damages made by the pet(s).

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SMOKING POLICY - Absolutely no smoking is allowed in any of our campers. If we find that the camper has been smoked in, you will forfeit your full damage deposit, plus you will be charged for any damages caused from smoking.

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RESERVATION HOLD DEPOSIT - In order to hold your reservation, we require 25% of the booking total as a deposit. This deposit will go toward your total rental cost. * This deposit is nonrefundable if you cancel but will be credited to your account for a future booking. The remaining balance will be due 30 days before check-in.

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* Hold deposit - Note: If you book during a sale, rules may vary for the hold deposit, such as paying in full at the time of booking in order to be eligible for a sale, or if the booking is within 30 days of check-in. If booked within 30 days of check-in, the full payment will be due at the time of booking.

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Thank you,

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Ohana Camper Rental LLC
(386) 748-9328
ohanacamperrental@gmail.com